Moon4D Privacy Policy – Personal Data Protection for Malaysia Users

1Introduction & Scope of This Policy

Moon4d ("we", "Platform") respects the privacy rights of every user accessing the moon4d.onl website and moon4d mobile app. This Privacy Policy explains in detail how we collect, use, disclose, and protect your personal data when you register, log in, or use any services provided by moon4d.

This policy applies to all users of the Moon4D platform, including website visitors, registered members, active players, and former members whose accounts have been closed. By using the Moon4D platform, you agree to the data collection and use practices described in this document.

2Types of Personal Data We Collect

2.1 Data You Provide Directly

When you register an account or use Moon4D's services, we collect the following information:

• Identity information – full name, date of birth, identity card or passport number
• Contact information – email address, mobile phone number, residential address
• Financial information – bank account number, account holder name, e-wallet details for processing deposits and withdrawals
• Verification documents – a copy of your identity card or other supporting documents required for the KYC (Know Your Customer) process
• Account information – username, encrypted password, account preference settings

2.2 Automatically Collected Data

While you use the moon4d platform, our systems automatically record certain technical information required to ensure platform security and smooth operation:

• IP address, web browser type and version, device operating system
• Login history and session activity, including access time and location
• Gaming data including betting history, wins, and losses
• Financial transaction history – deposits, withdrawals, and bonus usage
• Platform interaction data — pages visited, session duration, clicks, and navigation

2.3 Cookie Data

Moon4d uses cookies and similar tracking technologies to enhance user experience, analyse usage patterns, and ensure platform security. You can manage cookie settings through your web browser; however, some platform features may not be fully available if certain cookies are disabled.

3How Your Personal Data Is Used

Moon4d uses collected personal data solely for legitimate and necessary purposes in operating the platform. Below is a summary of data usage purposes along with their legal basis:

4Data Disclosure to Third Parties

Moon4d understands that your trust is our most valuable asset. We do not sell, rent, or trade your personal data to any third party for marketing purposes. However, in certain limited situations, we may need to share your information with the following parties:

• Payment service providers – such as FPX processors, e-wallet gateways, and partner banks, to facilitate secure and legitimate financial transactions
• Technology service providers – hosting companies, data analysts, and security infrastructure providers bound by strict confidentiality agreements
• Regulatory Authority – when required by Malaysian law or a valid court order, moon4d will disclose the necessary information to the relevant authorities
• Audit Partners – independent auditors appointed to ensure moon4d's operations comply with industry standards

All third parties granted access to moon4d user data are bound by strict data confidentiality agreements and are only permitted to use that data for specified purposes. moon4d remains fully responsible for the protection of your data even when processed by third parties.

5Security & Data Protection

5.1 Technical Security Measures

Moon4d continuously invests in state-of-the-art security infrastructure to ensure your personal data is always protected. The technical security measures we employ include:

• 256-bit SSL/TLS Encryption for all communications between your device and moon4d servers
• Layered data segregation – sensitive information is stored in isolated server environments that are not directly accessible from the internet
• Two-factor authentication (2FA) available to all user accounts as an additional layer of protection
• Intrusion Detection System (IDS) that monitors suspicious activity in real time
• Regular Data Backups stored at separate locations to ensure service continuity
• Penetration testing conducted periodically by independent security experts

5.2 Organisational Security Measures

Alongside technical measures, Moon4D also enforces strict internal security policies. Access to users' personal data is granted only to staff who genuinely require it to perform their duties, and every access is logged for audit purposes. All Moon4D staff undergo regular data security training.

5.3 Data Retention Period

Moon4d retains your personal data for as long as your account is active or as long as necessary to provide services to you. After account closure, core account data is kept for a minimum of five years to comply with legal and regulatory requirements relating to anti-money laundering. Data that is no longer required will be securely deleted or anonymised.

6Your Rights Under Malaysia's PDPA

As a moon4d user residing in Malaysia, you are entitled to the following rights under the Personal Data Protection Act 2010 (PDPA). moon4d respects and facilitates the exercise of all these rights:

To exercise any of the above rights, please contact the moon4d privacy team via email at [email protected]. Your request will be processed within 14 business days. In certain cases involving complexity or a high volume of requests, this period may be extended to up to 30 days, with prior notice given to you.

7Cookies & Tracking Technologies

Moon4d uses several types of cookies to ensure the platform runs smoothly and to provide you with a better experience. The following are the types of cookies we use:

• Essential Cookies – required for core platform functions such as login authentication and session security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies – collects anonymous information on how users interact with the platform to help us improve the user experience.
• Functional Cookies – saves your preferences such as language, theme, and display settings to enable a more personalised experience.
• Analytics Cookies – used to understand aggregated platform usage patterns, helping us make more informed improvement decisions.

You can manage or delete cookies through your web browser settings. Please refer to your browser's documentation for detailed guidance. Note that disabling certain cookies may affect the functionality and user experience of the Moon4D platform.

8Cross-Border Data Transfers

In the course of its operations, Moon4D may store or process your personal data on servers located outside Malaysia. However, any such data transfer is only carried out when a level of protection equal to or greater than Malaysia's PDPA can be ensured at the destination.

Moon4d ensures that all cross-border data transfers are protected by appropriate data transfer agreements, including internationally recognised standard contractual clauses. You can obtain further information about the protection mechanisms used by contacting our privacy team.

9Children's Privacy

The moon4d platform is strictly for adults aged 18 and above. We do not intentionally collect or process personal data from individuals under the age of 18. Should we discover that a child's personal data has been collected without our knowledge, we will take immediate steps to delete that information and close the account in question.

If you are a parent or guardian and discover that your underage child has registered or used the moon4d platform, please contact us immediately at [email protected] so that we may take the appropriate action.

10Changes to This Privacy Policy

Moon4d reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, the latest regulatory requirements, or platform improvements. Any material changes will be communicated to you through:

• A clear notice on the moon4d.onl homepage at least 14 days before the changes take effect
• Email notification to your registered email address
• In-app notification on moon4d mobile upon next login

Your continued use of the moon4d platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes, you may close your account before they take effect by contacting our customer support team.

11Contact Our Privacy Officer

If you have any questions, concerns, or complaints regarding this Privacy Policy or how Moon4D processes your personal data, please contact our Data Protection Officer (DPO) through the following channels:

We encourage you to contact us directly before filing a formal complaint with Malaysia's Department of Personal Data Protection (JPDP), as most issues can be resolved quickly through our internal support channels.